We ensure the best quality for our customers! All orders are eligible for a return and refund or exchange within 30 days of the delivery date. All returns must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.

To be eligible for a return refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  theauracasa@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at   theauracasa@gmail.com.

Order Cancellation

Within 24 hours of placing your order, you can cancel the order

Returns

We accept refunds and returns for the following cases: the item is broken, we sent the wrong item, or the wrong size.

To complete your return, we require your order number and proof of a defective item in one of the cases above.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the item is lost, we will not be responsible and we do not offer refunds in this case.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.

If you are approved, then your store credit will be processed, and a credit will automatically be applied to your account.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Email:  theauracasa@gmail.com

What is the Restocking Fee?

No Restocking fee

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

Contact  levantinebags Customer Support for More Info

Phone: +1 562-319-5212

Email: theauracasa@gmail.com

Address: 17215 Studebaker Rd #208, Cerritos, CA 90703, USA