Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.
Contact Us
Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
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Contact us
Phone: +1 562-319-5212
Email: theauracasa@gmail.com
Address: 17215 Studebaker Rd #208, Cerritos, CA 90703, USA
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Frequently asked questions
Have questions? We’re hereto help
How long does it take to complete an order?
Can I inspect the goods before receiving them?
Yes, you can check the quality of the goods before proceeding to payment.
What should I do if there is a problem with my custom order?
We sincerely apologize if the merchandise you received differed from what you ordered. Please contact our customer service to arrange for the item to be returned for a free replacement.
How long does shipping usually take?
Shipping takes between5and 7 business days for standard delivery. We do offer next-day delivery if your need is urgent.
Can I return or exchange an item I bought on sale?
Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return we will not be able to process a refund.